Quick Answers to Common Questions
Simply browse our shop, add items to your cart, and proceed to checkout. You'll receive an order confirmation email with payment instructions.
Yes! Contact us before ordering if you'd like photos of available animals. We'll help you select the perfect pet.
No minimum order required. You can purchase a single animal or multiple items.
We ship via overnight delivery. Your pet arrives within 24 hours of shipment, typically by 10:30 AM.
We ship Monday through Thursday to ensure animals don't spend weekends in transit. Orders placed Thursday evening through Sunday ship the following Monday.
We ship to all 50 states, though some species may have state restrictions. Contact us to verify availability in your area.
Shipping starts at $45 for overnight express. Exact costs depend on animal size and your location. Calculated at checkout.
Yes! Free local pickup is available by appointment at our Ohio facility.
Yes! Every purchase includes a detailed care sheet specific to your pet's species. We're also available for ongoing support.
Our team is always here to help! Email or call us anytime with care questions or concerns.
Most of our animals are captive bred. We clearly label any wild-caught specimens and ensure all animals are ethically sourced.
We accept CashApp, Venmo, PayPal, Apple Pay, and Google Pay. Payment details provided after order placement.
Place your order first, then send payment via your preferred method. We'll email you payment instructions and confirm receipt before shipping.
Yes! All payment methods we accept use secure, encrypted transactions to protect your information.
We guarantee all animals arrive alive and healthy. If your pet arrives in poor condition, contact us within 1 hour of delivery for a replacement or full refund.
Due to the nature of live animals, we don't accept returns. However, if there's an issue upon arrival, our live arrival guarantee covers you.
Contact us immediately if delivery is delayed. We'll work with the carrier to resolve the issue and ensure your pet's safety.
Can't find what you're looking for? Our team is ready to help!
